FAQs

Welcome to Dealbaby.co.uk’s FAQ section. Here you’ll find answers to the most common questions about our products, ordering, shipping, and more. If you can’t find the answer you need, feel free to reach out to us directly.

  1. What kinds of products do you sell?
    Dealbaby.co.uk offers a wide range of educational toys, children’s games, remote-controlled vehicles, and other fun and engaging items designed to entertain and support learning for kids.

  2. How do I place an order?
    Orders can be made directly on our website. Simply choose the items you want, add them to your cart, and follow the checkout steps. Once completed, you’ll receive an order confirmation via email.

  3. Which payment options are available?
    We accept major credit and debit cards, as well as Shop Pay, Google Pay, PayPal, Visa, Mastercard, Maestro, American Express (Amex), Discover, Diners Club, Union Pay, Elo, and Klarna. All payments are processed securely during checkout.

  4. Where can you deliver my order?
    We currently ship only to mainland UK addresses. Orders cannot be sent to British Overseas Territories, Crown Dependencies (Isle of Man, Channel Islands), PO Boxes, freight forwarding addresses, or international locations.

  5. How long does delivery take?
    Orders are usually processed within 1–2 business days. Delivery generally takes 1–5 business days after dispatch, so the total time from order to arrival is typically 1–7 business days.

  6. Do you offer free shipping?
    Yes, all orders to mainland UK addresses are shipped free of charge.

  7. Can I track my order?
    Yes, after your order has been dispatched, you will receive a tracking number via email. You can use it to monitor your shipment with the courier.

  8. What if I entered the wrong shipping address?
    It’s the customer’s responsibility to provide accurate shipping details. If you notice a mistake right after placing your order, contact us within 24 hours. Changes cannot be guaranteed after that window.

  9. What should I do if my order shows as delivered but I haven’t received it?

  • Verify the shipping address on your order confirmation.

  • Check with household members or neighbors.

  • Contact the courier with your tracking number.

  • If the package is still missing, email us at contact@dealbaby.co.uk